Who we are
Helions Forge is a provider of custom metal gates, railings, and related services. Our website address is https://helionsforge.com We are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our site and services.
What personal data we collect and why we collect it
We collect personal data such as your name, phone number, email address, and postcode when you submit forms on our website or via our Facebook Messenger submission form. This data is collected for the purpose of providing a response to your inquiries and for processing project consultations.
We also collect information through Google Analytics to track user interaction on our site. This helps us improve our services and user experience by understanding how visitors use our website.
Comments
If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymised string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture will be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These cookies are for your convenience and last for one year. We also use cookies to track anonymous website usage through Google Analytics. You can modify your browser settings to block cookies, but this may affect the functionality of our website.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves the same as if you visited the other website. These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with their content.
Who we share your data with
We do not sell or trade your personal data. Your information is only shared when required by law or as necessary for business purposes. If you submit a password reset request, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically approve follow-up comments rather than hold them in a moderation queue. For users who submit inquiries via our forms, the personal information provided will be retained as long as necessary to provide services and respond to inquiries.
What rights you have over your data
If you have submitted information through our website, you may request to receive an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you, excluding any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. We also use Google Analytics to monitor visitor traffic and interactions on our website.
Additional Information
We may use your personal information for retargeting advertisements via Google Ads or Facebook in the future, but only with your consent.
We currently use Google Reviews to display customer feedback on our services.
For any questions or concerns about this Privacy Policy or the data we collect, please contact us directly.